STEPS FOR a SUCCESSFUL CLAIM reimbursement submission

Our objective is to assist you in getting reimbursed for your eligible expenses as quickly and easily as possible. Below are the steps to follow so each claim you submit has all of the necessary components and supporting documentation. Please review your Reimbursement Instructional Guide for additional information.

  • STEP 1: You pay for your eligible insurance premiums or health expenses to your insurance carrier or healthcare provider

    • Remember, you first pay your premiums to your insurance carrier(s) and healthcare expenses as they are incurred, and then are reimbursed for your eligible expenses.
    • You arrange the method and frequency of premium payments directly with your insurance company.
    • For all eligible expenses, save all receipts and supporting documentation to include with your reimbursement claim. To learn which expenses are eligible, refer to your Reimbursement Instructional Guide.
  • STEP 2: You determine how you want to receive your reimbursements

    Direct Deposit

    • You may enroll in direct deposit online by visiting the account portal or by completing the Direct Deposit Form.
    • Direct deposit is faster and more convenient -- your reimbursements will be sent directly to your designated banking account.
    • NOTE: Direct deposit may take up to 30 days to activate, which means your first reimbursement after enrolling in direct deposit may be mailed in the form of a check.


    Physical Check

    • If you do not enroll in direct deposit, you will receive a mailed physical check to the address we have on file.
  • STEP 3: You request reimbursement from your reimbursement account

    • You request reimbursement from your account with supporting documentation.
    • For eligible premium expenses, you may have the option of Automatic Premium Reimbursement, depending on your insurance carrier, and always have the option of Recurring Premium Reimbursement.
    • Please refer to your Reimbursement Instructional Guide for more details on the reimbursement types and supporting documentation required for each option.
  • STEP 4: Mercer reviews your claims and, if approved, reimburses you from your available reimbursement account balance

    • Once your request has been received, Mercer Marketplace 365+ Retiree will review your legally required supporting documentation and determine if the claim is in good order.
    • If approved, you will receive payment by either direct deposit or a check in the mail, depending on how you have elected to receive your reimbursements (Step 2 above).