Discrimination is Against the Law
Mercer Marketplace 365+ Retiree complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Mercer Marketplace 365+ Retiree does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
Mercer Marketplace 365+ Retiree:
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Telecommunications Relay Service (711, also referred to as TTY)
- Written information in large print format
- Provides free language services to people whose primary language is English, such as qualified interpreters.
Whenever you need assistance, please call us toll free at 1-888-434-1144. For the deaf or hard of hearing, please dial 711 for Telecommunications Relay Service.
If you believe that Mercer Marketplace 365+ Retiree has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with: Brian Booher, Senior Compliance Officer, Mercer, 501 Merritt 7, Norwalk, CT 06856-6010, 1-203-229-6097. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Brian Booher is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019, 1-800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html