STEPS FOR a SUCCESSFUL CLAIM reimbursement submission
Our objective is to assist you in getting reimbursed for your eligible expenses as quickly and easily as possible. Below are the steps to follow so each claim you submit has all of the necessary components and supporting documentation. Please review your Reimbursement Instructional Guide for additional information.
Eligible premiums can be reimbursed through two methods:
Automatic Premium Reimbursement if your insurance carrier allows for this method, or
Recurring Payment for any eligible premium expense.
Eligible out-of-pocket expenses may be reimbursed via a One-Time Payment
Supporting documentation is required for Recurring Payment and One-Time Payment claims. Refer to your Reimbursement Instructional Guide for more information on what to provide in your submission.
Once your claim request has been received, Aptia365 will review your legally required supporting documentation and determine if the claim is in good order. Reimbursement is made by either:
Direct Deposit - You may enroll in direct deposit online by visiting the account portal at: yourflexbenefits.Aptia365.com
Physical Check - If you do not enroll in direct deposit, you will receive a mailed physical check to the address we have on file.
STEP 1: You pay for your eligible insurance premiums or health expenses to your insurance carrier or healthcare provider
Pay your premium directly to your insurance company -- You arrange the method and frequency of premium payments directly with your insurance company.
Pay for your out-of-pocket expenses like copays and coinsurance.
For eligible expenses, save all receipts and supporting documentation to include with your reimbursement claim.
STEP 2: Decide what expenses you want reimbursed
Log in to the online portal to view your list of eligible expenses on the Claim Submission page found here:
Review your HRA allocation to decide which expense you will choose for reimbursement based on your available balance.
STEP 3: Determine how you want to submit your reimbursement request
Eligible premiums can be reimbursed through two methods:
Automatic Premium Reimbursement if your insurance carrier allows for this method, or
Recurring Payment for any eligible premium expense.
Eligible out-of-pocket expenses may be reimbursed via a One-Time Payment
Supporting documentation is required for Recurring Payment and One-Time Payment claims. Refer to your Reimbursement Instructional Guide for more information on what to provide in your submission
STEP 4: How do you want to receive your reimbursement?
Once your claim request has been received, Aptia365 will review your legally required supporting documentation and determine if the claim is in good order. Reimbursement is made by either:
Direct Deposit - You may enroll in direct deposit online by visiting the account portal at: yourflexbenefits.Aptia365.com
Physical Check - If you do not enroll in direct deposit, you will receive a mailed physical check to the address we have on file.
